Our contact details

Name: Bespoke Goldsmith LTD T/A Jewellery Repair Workshop
Address: The Record Hall, 16 -16a Baldwin’s Gardens, LG17, London,
Phone Number: 07904613504
E-mail: jewelleryrepairworkshop@gmail.com

Version 1: Published 7th January 2021

The type of personal information we collect

We currently collect and process the following information:
• Personal identifiers, contacts and characteristics e.g example, name and contact details
• Information regarding your personal or professional interests, marital status, and experiences with our products and contact preferences
• Customer service information e.g order requests, order history, photographs, comments and other content you provide
• Purchase and transaction details
• Digital location data derived from your I.P address
• Data related to your activity on our website

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by
you for one of the following reasons:

• To respond to enquiries and manage customer service interactions with
• To verify your identity
• To provide goods and services to you
• Where we have a legal right or duty to use or disclose your information
(for example in relation to an investigation by a public authority or in a
legal dispute)

We use the information that you have given us in order to facilitate the
service we provide e.g provide updates on work undertaken.

Where specialist attention such as valuations is required we may share
this information with third parties whose involvement is necessary for the
completion of the agreed work.

Under the General Data Protection Regulation (GDPR), the lawful bases
we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any
time. You can do this by contacting jewelleryrepairworkshop@gmail.com or
(b) We have a contractual obligation.
(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored in our database.
We keep name, phone number, email address and postal address for five
years. We will then dispose of your information by removing your details
from our records.

Your data protection rights:

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your
personal information.

Your right to rectification – You have the right to ask us to rectify
personal information you think is inaccurate. You also have the right to
ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your
personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us
to restrict the processing of your personal information in certain

Your right to object to processing – You have the right to object to
the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we
transfer the personal information you gave us to another organisation, or
to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you
make a request, we have one month to respond to you.

Please contact us at jewelleryrepairworkshop@gmail.com or on 07904613504 if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you
can make a complaint to us at jewelleryrepairworkshop@gmail.com or

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk