FAQs

How long will it take?

We will aim to have your piece back to you within two weeks, but turnaround time is largely dependant on the nature of your repair and how much work it will be. Sometimes sourcing materials for your repair can take time. If it’s very simple, it can be quite quick. We also offer an emergency ‘rush’ service, where we drop what we are currently working on and prioritise yours, usually finishing it within the next working day. This is double the original repair price and subject to availability and confirmation at the time of request.

Can I have my piece rushed?

Yes.  We will drop what we’re doing and prioritise your repair, usually completing it within the next business day and is subject to availability at the time of request.  The cost is double your original cost.

Do you repair costume jewellery?

In short,  no. Costume jewellery often cannot be repaired because it is usually made with materials that goldsmiths cannot work with.  Sometimes it can be repaired but it will be the same price, if not more expensive, than repairs for fine jewellery due to the fact that we’re not equiped to repair the pieces. We primarily repair with a torch or laser welder and we cannot use either of these on costume jewellery.  You can bring it in or send us a pic, but please brace for dissapointment if it’s not made of gold, silver or platinum.

How much does a prepaid envelope cost?

Ten pounds, which is payable upon completion of your order.  We add this charge to your bill when we post it to you.

Will you be able to post my jewellery to another address?

No, sorry.  For obvious security reasons, we will post the jewellery back to the address it came from, which will be the one you leave with us initially.

How do I know how much my jewellery is worth?

To know for sure you’d need a receipt of purchase or better yet, a valuation. We do offer a valuation service, which costs £60.

If you’re unsure, it’s best to bring your jewellery to us in person. Should the worst happen and RoyalMail misplace it, they will want some sort of evidence of it’s details.

From Our Customers

    review rating 5  Simon and the team were absolutely superb, from getting my broken ring booked in for repair to the repair itself, its like a new ring. I was quoted 10 days turn around but received a call 6 days in to say all was complete. I highly highly recommend Simon and his team! thanks again Guys

    thumb Louis Rogers
    9/28/2018

    review rating 5  I would like to extend my sincerest gratitude for the service I received today at the workshop. From the moment I entered I was made to feel very welcomed and the kindness that was exude from both of the gentlemen working there was first rate. Sometimes you have jewellery that might not be very expensive but is priceless to you and I was not looked down upon at all for the pieces I brought in. Better still since my repair needed to simply remove a piece and close the link back they offered it to me on the house, you will not find this honest craftsmanship anywhere else in London. Don't look anywhere else for your repairs.

    thumb Sarah Towler
    9/21/2018

    review rating 5  I had a gold chain and a bracelet fixed and am very happy with the result of both. There customer contact and service was also very good. I would definitely use the Jewellery Repair Workshop again.

    thumb Laura Collman
    9/16/2018