FAQs

How long will it take?

We will aim to have your piece back to you within three to four weeks, but turnaround time is largely dependant on the nature of your repair and how much work it will be. Sometimes sourcing materials for your repair can take time. If it’s very simple, it can be quite quick. We also offer an emergency ‘rush’ service, where we drop what we are currently working on and prioritise yours, usually finishing it within the next working day. This is double the original repair price and subject to availability and confirmation at the time of request.

Can I have my piece rushed?

Yes. We will drop what we’re doing and prioritise your repair, usually completing it within the next business day and is subject to availability at the time of request. The cost is double your original cost.

Do you repair costume jewellery?

In short, no. Costume jewellery often cannot be repaired because it is usually made with materials that goldsmiths cannot work with. Sometimes it can be repaired but it will be the same price, if not more expensive, than repairs for fine jewellery due to the fact that we’re not equipped to repair the pieces. We primarily repair with a torch or laser welder and we cannot use either of these on costume jewellery. You can bring it in or send us a pic, but please brace for disappointment if it’s not made of gold, or platinum.

How much does a prepaid envelope cost?

Ten pounds, which is payable upon completion of your order. We add this charge to your bill when we post it to you.

Will you be able to post my jewellery to another address?

No, sorry. For obvious security reasons, we will post the jewellery back to the address it came from, which will be the one you leave with us initially.

How do I know how much my jewellery is worth?

To know for sure you’d need a receipt of purchase or better yet, a valuation. We do offer a valuation service, which costs £95.

If you’re unsure, it’s best to bring your jewellery to us in person. Should the worst happen and RoyalMail misplace it, they will want some sort of evidence of it’s details.

Do you repair silver jewellery?

No, we do not repair silver jewellery. We use the laser welder for our gold and platinum repairs but it does not cooperate well with silver. We may be able to take on some basic silver chain repairs but we are unable to do ring sizings and other types of silver repairs at this time.

From Our Customers

					This place is an absolute gem (pun intended). I discovered them wanting a necklace soldering and instead they offered me micro welding! I was so pleased that I have since taken them work repaired elsewhere to be repaired properly, and each time it has been better than I could have hoped for. Thanks to Ryan and the team for their expertise and professionalism. A very unique company. I'm very glad to have found them.				
el pezos
07/12/2023 

					I can not tell you how absolutely thrilled I am with my ring. I had an idea in my head of what I wanted and I explained it to Ryan.I hoped he would be able to interpret what I wanted.
This was my engagement ring so you can imagine how important this was to me.I could not believe that Ryan not only did exactly what I wanted, but it was even better than I could ever of hoped for.
The craftsmanship and the beautiful detail was outstanding. I get so many positive comments and people asking where I bought it from or who made it. Thank you Ryan for all your hard work And giving me the most beautiful engagement ring. I will be asking you to do my wedding ring without hesitation.
Stephanie Forsbrook				
stephanie Forsbrook
06/12/2023 

					Utterly fantastic from start to finish. Extremely helpful in giving an estimate of costs from photos on email then a prompt appointment to view and confirm the quote in London. Managed to squeeze the work in pre Xmas and I can honestly say the quality of the rings when I collected them were as if they were brand new. Stunning workmanship, beautifully cleaned and even found 2 ring boxes in readiness for surprising my wife. Such lovely people, thank you so much for your help and great work.				
marc went
06/12/2023 