FAQs

How long will it take?

We will aim to have your piece back to you within three to four weeks, but turnaround time is largely dependant on the nature of your repair and how much work it will be. Sometimes sourcing materials for your repair can take time. If it’s very simple, it can be quite quick. We also offer an emergency ‘rush’ service, where we drop what we are currently working on and prioritise yours, usually finishing it within the next working day. This is double the original repair price and subject to availability and confirmation at the time of request.

Can I have my piece rushed?

Yes. We will drop what we’re doing and prioritise your repair, usually completing it within the next business day and is subject to availability at the time of request. The cost is double your original cost.

Do you repair costume jewellery?

In short, no. Costume jewellery often cannot be repaired because it is usually made with materials that goldsmiths cannot work with. Sometimes it can be repaired but it will be the same price, if not more expensive, than repairs for fine jewellery due to the fact that we’re not equipped to repair the pieces. We primarily repair with a torch or laser welder and we cannot use either of these on costume jewellery. You can bring it in or send us a pic, but please brace for disappointment if it’s not made of gold, or platinum.

How much does a prepaid envelope cost?

Ten pounds, which is payable upon completion of your order. We add this charge to your bill when we post it to you.

Will you be able to post my jewellery to another address?

No, sorry. For obvious security reasons, we will post the jewellery back to the address it came from, which will be the one you leave with us initially.

How do I know how much my jewellery is worth?

To know for sure you’d need a receipt of purchase or better yet, a valuation. We do offer a valuation service, which costs £95.

If you’re unsure, it’s best to bring your jewellery to us in person. Should the worst happen and RoyalMail misplace it, they will want some sort of evidence of it’s details.

Do you repair silver jewellery?

No, we do not repair silver jewellery. We use the laser welder for our gold and platinum repairs but it does not cooperate well with silver. We may be able to take on some basic silver chain repairs but we are unable to do ring sizings and other types of silver repairs at this time.

From Our Customers

					Absolute legend who helped us out of a tight spot!

I proposed to my girlfriend just before the new year but the ring I had bought in advance was several sizes too large and needed to be resized before my fiancé flew back to the US just after new years day.

So after searching fruitlessly for a couple of days for places that could do a same day resizing we managed to find out about the Jewellery Repair Workshop and Simon came into work on his day off specifically to help us! Amazing guy 👍

The work was completely finished in an hour, I couldn't believe how fast it was and the quality was perfect, no visible trace that the ring had been touched. I couldn't have asked for better, thank you guys so much!				
Christopher Browne
20/01/2024 

					I have recently had two rings repaired by the Jewellery Repair Workshop, as well as some earrings altered and a new stone fitted into an existing pendant setting. At every stage, they have been a pleasure to deal with. Email communication throughout was prompt, the work was beautifully done, the pieces were ready on time and Ryan was friendly and professional throughout. It is a little nerve-wracking handing over much-loved pieces (in my case, my engagement ring which I had worn just about every day for the previous 26 years) but I needn't have worried. Highly recommended.				
Julia Banks
19/12/2023 

					Ryan was the designer and creator of my engagement ring, the most beautiful and special gift I have ever received. It is ethically made, and receives lots of compliments! He also worked with me and my now husband to find the perfect wedding rings. His care and attention to detail was unparalleled, we are both so grateful. Highly recommend Jewellery Repair Workshop.				
Georgia Smith
15/12/2023 