How long will it take?
We will aim to have your piece back to you within three to four weeks, but turnaround time is largely dependant on the nature of your repair and how much work it will be. Sometimes sourcing materials for your repair can take time. If it’s very simple, it can be quite quick. We also offer an emergency ‘rush’ service, where we drop what we are currently working on and prioritise yours, usually finishing it within the next working day. This is double the original repair price and subject to availability and confirmation at the time of request.
Can I have my piece rushed?
Do you repair costume jewellery?
How much does a prepaid envelope cost?
Will you be able to post my jewellery to another address?
How do I know how much my jewellery is worth?
If you’re unsure, it’s best to bring your jewellery to us in person. Should the worst happen and RoyalMail misplace it, they will want some sort of evidence of it’s details.
From Our Customers
WOW! A total gem of a find! Ryan and all the team are absolutely fantastic! Very professional, highly skilled with excellent customer service and a friendly approach. They fixed a pair of earrings to an immaculate standard and adjusted a couple of items so I can wear them properly; the cost was very reasonable and I would thoroughly recommend them to anybody, and will definitely be going back again!
I needed to repair an earring and Simon was the only person to reply. I went to his amazing workshop where he quickly looked at and repaired the earring without fuss. All in all it took just 5 minutes to fix. Without a doubt Simon is the go-to jewellery repairer in London.